Yes and no. We assign a default Team Lead for clients fitted under the recurring weekly and bi-weekly service. The Team Lead may have different cleaners with them each time. Should your Team Lead not be available on the day of the cleaning appointment (vacation or sick days), we will have either another Team Lead, a Trainer, or our Field Manager (and their respective team members) complete your cleaning appointment. In case something needed to be changed in regards to your appointment, we will provide you with advance notice as early as possible. To help keep you at ease, most of our clients love all the cleaners they are assigned. But if you don’t feel comfortable with your “fill in” team, don’t hesitate to let us know and we will address your concerns as soon as possible. Your satisfaction is our topmost priority.