Once you’ve been included on our schedule, you will get an email confirmation of your appointment. Then, 72 hours before every recurring cleaning appointment, you will get a reminder email confirming that we will come to carry out your appointment on ‘said day’. And 24 hours before your appointment, you will get a short message reminder saying tomorrow is your favorite day (cleaning day!). Okay, it doesn’t exactly say that… we know it’s our customers’ favorite day! On the cleaning day, our cleaners will make a point of sending a courtesy text that lets you know they are on their way, together with an estimated time of arrival.