After you’re on our schedule, you receive a confirmation email about your first appointment. Next, 72 hours before every next recurring appointment, you receive an email reminding you that we’re coming for the cleaning on the agreed day. 24 hours before the appointment, we send a short text reminder that reads tomorrow is your best day (which is cleaning day!) It doesn’t necessarily read that way, but we’re just aware that is our customers’ favorite day. On the cleaning day, our cleaners usually text while en route to your place informing you of their whereabouts as well as an expected arrival time.