All the cleaners we hire undergo a thorough and extensive application and interview process, national criminal background check, and multiple reference checks.

Our hiring process specifically targets capable candidates that will be part of our company’s long term success. This means that we only select the most qualified applicants. Remember, all applicants undergo a thorough and extensive application and interview, countrywide criminal background check, and multiple reference checks. All our cleaning partners are required to take and pass exams on safety, product knowledge, problem-solving skills, and our policies and procedures. This helps to prepare them for their 12-week training program.

We typically assign teams of 2 or 3 depending on our route for the day. And each team has a Team Lead and a Cleaning Partner.

Absolutely, our company is fully licensed, bonded, and insured well beyond the basic amount taken out by most house cleaning companies. What’s more, we also provide workers compensation.

Getting started is quick and easy. All you have to do is to submit a request for a quote on our website by clicking the link: Get a Quote. On the directed page, you will see a form asking you to provide all the details we need in order to provide you with an accurate estimate. After we have received your quote request, our team will send you an email detailing the pricing and availability we have on our schedule. Keep in mind that our appointments fill fast, so ensure that you give us your confirmation response on starting the service as soon as you can. After we’ve received your confirmation for the service, we will get on the schedule as a recurring client. If you opted for weekly cleanings on Tuesdays, be assured that our team will diligently attend to your cleaning needs each and every Tuesday, except for any arising issues or weather delays. If you chose monthly cleanings on Tuesdays, be assured that we will complete your cleaning appointment every 4 weeks on Tuesdays, and so on.

While we provide all the necessary cleaning supplies and equipment, in case there are specific items and/or products that you would love to use, ensure that you notify us during the booking process, provide the items and/or products with notes for our cleaners, and they will gladly use them.

While this depends on the house and the amount of work required, a team of 2 cleaners typically takes 1.5 to 3.5 hours depending on the size of the home.

No, we currently don’t do laundry. The thing is, we will have already completed the house cleaning way before the laundry cycle (washing, drying, and folding) is completed.

Once you are on our schedule, we will send you an email confirming your initial appointment. Additionally, we will also be sending you an email reminder 72 hours before each recurring appointment reminding you that we will be visiting your property on the ‘said day’ to complete your cleaning appointment. In addition, we will send you a short text reminder saying tomorrow is your favorite day of the week (cleaning day!). Well, the text does not literally say that, we just know that it is our clients’ favorite day of the week. On the cleaning day, you will receive a courtesy text from our cleaners informing you that they are on the way with an estimated time of arrival.

While we don’t usually require tipping, you are free to do so if you’d like. Our clients often ask us what the appropriate tip for cleaners should be, and we usually inform them that tips aren’t required. However, if you’d want to do so, the industry standard is 15% to 20% of the cleaning price. Clients are asked to leave their tips with their payments and management ensures that the money is distributed properly. Tips serve as a special thank-you for their satisfactory work. Leaving a note of appreciation is also highly appreciated.

No, you don’t need to be at home. In fact, most of our clients opt to “stay out of the way,” and use this time to handle other important issues before coming back home to a squeaky clean house. It is routine for many clients to leave our cleaners a key on file or access code. In case you prefer to be at home during the cleaning, we will gladly work around you.

Once we receive your key, we will put a tag on it with your first name only – no address or other identifying information. It will only be identifiable and accessible to our relevant staff. The key is stored in a key safe in our office until the scheduled day of cleaning. In the unlikely scenario, an individual not within our company comes across the key, they won’t have any way of knowing who the key belongs to.

Yes and no. We assign a default Team Lead for clients fitted under the recurring weekly and bi-weekly service. The Team Lead may have different cleaners with them each time. Should your Team Lead not be available on the day of the cleaning appointment (vacation or sick days), we will have either another Team Lead, a Trainer, or our Field Manager (and their respective team members) complete your cleaning appointment. In case something needed to be changed in regards to your appointment, we will provide you with advance notice as early as possible. To help keep you at ease, most of our clients love all the cleaners they are assigned. But if you don’t feel comfortable with your “fill in” team, don’t hesitate to let us know and we will address your concerns as soon as possible. Your satisfaction is our topmost priority.

One thing that you will notice is that our company is very much pet friendly. We always love meeting pets. Once you’ve completed filling our “get a quote form,” we will seek to find out more about your pets and if you have any special instructions laid out for them. Most of our clients prefer to leave them in a kennel, or a separate room that we don’t clean in case they won’t be at home. We only make use of safe cleaning products suitable for all types of families and their pets.

Ensuring the satisfaction of our clients is a top priority of ours. This is why we stand by our 100% Customer Satisfaction Guarantee. In case the job wasn’t completed to your liking, reach out to us within 24 hours of service and we will address your concerns as soon as possible. We will fix all the issues at no extra charge. In case the job was done properly but more time was required to complete everything you wanted to be done, we can organize to add more time at your next cleaning appointment. Additionally, after every cleaning appointment, you will get a one-click survey that also enables us to know if there’s anything we need to do differently or improve on. We truly appreciate client feedback and continuously work hard to make sure that every home is properly cleaned with each visit.

Client Feedback is number 1. While everyone desires a clean home, the expectations vary from client to client. This is why it is important that you communicate with us as frequently as possible. Clients are encouraged to thoroughly double-check our work. Team Leads are consistently checking the quality of work done by their team members and they have a responsibility to check each home thoroughly by doing a final walk through.

Preferably, declutter counters and surfaces and pick up things off the floor, of course, within reason. By doing so, you enable our cleaners to concentrate on getting rid of all the hidden dirt and grime. Since dishes are part of daily chores, it would be much helpful to remove any dirty dishes from your sink and counter as much as you can. Our cleaners won’t mind moving a few dirty dishes to properly clean the sink. Once the sink has been cleaned, the cleaner will return the dishes where they were found. In case you chose for us to change your bed linens, ensure that you leave them out on the bed you want to be changed. The cleaners will tidily place the dirty linens in the laundry room or your preferred area.