It normal to pick items from the floor as well as declutter surfaces and counters. This enables the cleaner to focus on cleaner any little dirt that’s lying around. Make sure you clear your sink and counters, by cleaning any dishes and keeping them away, and also eliminate any other dirt in the sink. Your cleaners won’t have a problem clearing a few dishes from the sink to clean it. After cleaning the sink, they’ll return them where they found them If you wanted us to change the linens on your bed, kindly place them on the bed you’d like changed. Our cleaners will carefully place the dirty items in the laundry area or at the specified place.

Client Feedback is #1. Everyone loves a clean home, but everyone’s vision towards this is very different. So, communicate with us often. We advise you to check the work we do thoroughly to see if it’s the bet you’d want. Our Team Leads always inspect the work of their member cleaners and it’s their responsibility to keenly survey each home after the cleaning.

Your satisfaction is usually our priority! We guarantee 100% satisfaction. If the job done doesn’t satisfy you, don’t touch anything, inform us within 24 hours and we’ll rectify the issue. We’ll get back to your place and correct the issue for free. If the job was excellently done, but they needed more time to complete all they wanted to, we can plan on adding more time during the next appointment. Furthermore, after every cleaning, we conduct a quick survey that informs us of anything we’d have done better or differently. We like and appreciate customer feedback, and we’re dedicated to leaving a perfectly clean home after every visit.

We love pets a lot! Our cleaners are always happy to meet your pets! When you finish filling our “get a quote form” we usually ask about your pets and any other special instructions you’d want to give about them. Most clients prefer to leave the pets in the kennel or in one of the rooms not being cleaned if they’ll not be available. The cleaning products we use are unharmful to families and their pets.

Yes and no. You’ll get a default Team Lead for recurring weekly and bi-weekly services. They may come with a different cleaner on various occasions. During unfortunate circumstances of either vacation or illness, and your Team Lead is absent, you’ll have another Team Lead, or your cleaning will be completed by our Trainer or Field Manager. Changes in schedule usually happen from time to time. If there are any form of changes to your appointment, we’ll provide all the relevant information in advance. Most of our customers love every cleaner who works for them If you don’t love the “fill in” team kindly inform us and we’ll attend to any issue as soon as possible. Rest assured that we’re only satisfied if you’re satisfied as well.

On receiving your key, we place a tag consisting of your first name on it, in a way that only those in our company can identify it. We don’t pace the address or any other information. We then place it in our key safe until the day of the cleaning. After completing the cleaning, the key is returned to our safe until the following appointment. In case the key lands in the hands of someone who doesn’t belong in our company they can’t tell the owner.

Not at all! Only if you’d like to be present. Most of our clients love to be away, to complete other stuff before getting home to an excellently cleaned house. The clients usually leave us the key or any access code if any to use as we clean the house. If you’d like to be at home, you’re welcome, and we’ll be glad to work with you around.

We don’t require you to tip them, but if you wish do you can go ahead. Some clients have asked us what a typical cleaning tip is like. We tell our clients that they are not required to tip, but if they’d like to do so, 15 to 20% of the cleaning price is okay. Leave the tip together with the normal payment amount for the service and the management will distribute the money. That’s just a good way of appreciating their hard work. Also, leaving an appreciation note means a lot to us. We greatly appreciate working with you.

After you’re on our schedule, you receive a confirmation email about your first appointment. Next, 72 hours before every next recurring appointment, you receive an email reminding you that we’re coming for the cleaning on the agreed day. 24 hours before the appointment, we send a short text reminder that reads tomorrow is your best day (which is cleaning day!) It doesn’t necessarily read that way, but we’re just aware that is our customers’ favorite day. On the cleaning day, our cleaners usually text while en route to your place informing you of their whereabouts as well as an expected arrival time.

No, we are not able to do laundry. We complete cleaning the home, earlier than it’d take the laundry cycle to complete.

The time varies depending on the house. With a team of 2 cleaners, we normally take 1.5 to 3.5 hours depending on how large the home is.

We usually have all the necessary products to completely clean your home. If you have your own specific choice of products you would want to use, let us know by informing our office during booking, give the products with notes for the cleaners to use, and we’d be glad to use them.

To begin, we request you to submit a quote request through our website by simply clicking on this link: Get a Quote. Our “get a quote form” will request all the relevant information from you, to enable us to offer you an accurate estimate. After we get your quote, we’ll email you to notify you about the pricing and availability depending on what we have on our schedule. We’re always receiving appointments so the faster you respond to confirm about starting the service, the better it is. Once we receive the green light from you, we’ll put you on the schedule as a recurring customer. If you choose a weekly service on Wednesdays, you can expect us to conduct the cleaning every Tuesday (If no issues arise or weather delays). If you prefer a monthly service on Wednesday, you can expect us to clean your place every four weeks on Wednesday.

Of course, we are bonded, licensed, and insured far much beyond the minimum amounts many house cleaning companies purchase. In addition to this, we have workers’ compensation.

We usually work in teams of two or three depending on our schedule that day. Every team consists of a Team Lead and a Cleaning Partner.

During our hiring process, we check for those clients who’ll succeed with us in the long-term. We do careful selection to pick the best applicants. All applications are subjected to an intense interview, reference checks as well as a nationwide criminal background check. Each one of them is required to take exams on safety, product knowledge, our policies, procedures as well as problem-solving skills, and passing the exam is a mandatory requirement. This usually prepares them for the 12-week program that they’re required to undertake after that.

We conduct interviews, national wide criminal background checks, and reference checks for all our applicants.